Guest Services Volunteer
Guest Services Volunteers support the Museum by welcoming visitors, providing orientation, and offering general information throughout the Museum’s lobby and galleries. As part of the Guest Services Department, volunteers help ensure a positive visitor experience by greeting guests, encouraging exploration of exhibitions, offering wayfinding assistance, and answering questions related to transportation, dining options, and nearby Washington, DC attractions.
Key Responsibilities
- Welcome and assist visitors as they plan and organize their visit.
- Provide wayfinding support in the lobby and galleries.
- Explain and demonstrate RFID technology to guests participating in the Undercover Mission experience.
- Engage visitors in conversation using exhibition content to encourage curiosity and deeper exploration.
Requirements
- Must be 18 years of age or older.
- Completion of a Spy Museum background check.
- Complete a 4-hour volunteer orientation session and training sessions.
- Commitment to a minimum of 8 volunteer hours per month (four two hour shifts) for at least one year.
Necessary Skills
- An engaging and outgoing demeanor.
- Flexibility and the ability to work independently in changing environments.
- Clear, confident communication with a diverse public.
- Ability to represent the Museum in a professional and positive manner.
- Comfort working in crowded or noisy spaces.
- Ability and willingness to stand for extended periods.
Volunteer Benefits
- Access to special lectures, events, and training offered by the Museum.
- Discounts at the Museum store.
- Two complimentary Museum tickets annually.
- Annual Volunteer Appreciation Event celebrating your service.
Interested?
Thank you for your interest in volunteering with the International Spy Museum!
We will be offering Guest Service volunteer orientation in February, June, and October of 2026. If you have any questions, please email the Volunteer Manager at volunteer@spymuseum.org.