Salesforce Administrator

Full Time / Exempt / Hybrid

Summary

The Salesforce Administrator is an experienced, collaborative, and highly organized team member who oversees and improves the museum’s Salesforce CRM system, supporting users across all departments, including Development, Sales, Programs, and Communications. This position also works closely with other team members to successfully manage data integration with the museum’s ticketing and retail POS systems.  

Five Areas of Accountability

  • Salesforce training and onboarding 
  • Documentation and Standard Operation Procedures (SOPs)
  • Salesforce Governance Committee
  • Future growth through expansion Technology Improvements
  • Management of Salesforce Partners

Success Traits

  • Exceptional attention to detail and accuracy, with remarkable organizational skills.
  • Skilled written and verbal communicator; able to engage effectively with all users.
  • Committed to best practices, with a focus on data hygiene and governance.
  • Proactive attitude with regards to modifications and upgrades.
  • Diligent in keeping abreast of new features through networking, training, and self-study.

Responsibilities

  • Manage user licenses including new user set up/deactivation, profiles, permission sets, etc.
  • Manage user support tickets internally and through Salesforce Support, enlisting outside consultants as needed.
  • Lead regular meetings with users to assess operations and reconfigure the system as needed. (objects, fields, picklist values, dashboards, reports, page layouts, flows, etc.)  
  • Update existing and develop new standard operating procedures.
  • Provide regular training via in-person workshops, virtual meetings, recordings, etc.  
  • Meet with departments not yet using Salesforce to assess needs and create a road map for onboarding.
  • Chair internal Salesforce Governance Committee and provide regular reports to leadership to ensure museum-wide buy-in and promote user adoption.
  • Serve as primary contact with Salesforce Account Executive and implementation external consultants, working with VP of IT and Facilities on contract negotiations, payment processing, etc.
  • Ensure integrations with ACME Ticketing, Click & Pledge, and Chain drive / Shopify are working effectively and maximizing museum investment.

Minimum Education & Experience Required

  • Bachelor’s degree or professional equivalent.
  • Certified Salesforce Administrator, advanced certification preferred. 
  • 1 year of Pardot / Account Engagement / Marketing Cloud.
  • 3 years as Salesforce Administrator, NPSP preferred.
  • Demonstrated experience in managing Salesforce, preferably NPSP and Pardot/Account Engagement, and related integrations and applications.
  • Proven ability to work effectively across teams to train existing users, onboard new users, develop standard operating procedures, and provide support.

Special Considerations

  • This is a Full-Time, Hybrid role working a minimum of (3) days in office and (2) days remotely.
  • Must be flexible and work as a collaborative team player within the department and museum.

How to Apply

For employment consideration, please submit a cover letter, resume, and salary requirements to this link below.

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