GS Supervisor

Regular Full-Time

Salary Range:
$45,000.00 – $47,000.00 Annually

Summary

The Guest Services (GS) Supervisor serves as a key part of the Guest Services Management Team. The ideal candidate will support all department needs including floor operations, opening/closing museum, hiring, training and employee management. The ideal candidate works well independently and with a team and is open to new, creative ideas, can multi-task while fulfilling the Museum core values.

Success Traits

  • Detailed oriented – ability to multi-task and have strong organizational skills while taking pride in their work.
  • Teamwork – capacity to work with and lead a diverse and unique group of people with distinct personalities, motivations and skills.
  • Effective Communicator – have clear, friendly written and oral communication with a diverse public and internal staff/volunteers.
  • Upbeat and Cultural fit – enjoys interacting with a diverse group of people and increases the Museum’s competitive advantage through excellent customer engagement.

Responsibilities

  • Utilizes standard operating procedures to resolve guest concerns and complaints in an efficient and effective manner. Communicates guest concerns/complaints to management and offers solutions to improve the overall guest experience.
  • Performs opening and closing responsibilities including safe counts and cash deposits.
  • Administer Guest Services Department policies and procedures.
  • Act as supervisor during private events.
  • Ensure standard operating procedures follow HR policies and communicate to all other departments.
  • Support with hourly hiring, to include but not limited to, interviews, placement, paperwork, and training.
  • Assist with staff scheduling and daily deployments, including event scheduling, checks of daily clock-ins, and schedule maintenance in ADP.
  • Handle department written and oral communication internally and externally (Call Center duties as needed). This will include operations reporting, documentation, and calendar updates. Other communication duties are based on need.
  • Support the GS Department budgetary process, to include but not limited to invoice processing, budget planning, payment requests, budget reconciliation, payroll, and forecasting.
  • Work with GS Management team handling floor posts, supervising hourly team, and facilitating the Museum experience.
  • Support department inventory by ordering and replacing department supplies as needed (uniforms, safety equipment, etc.).
  • Research and implement new policies, guidelines, and offerings relating to guest experience, with a focus on accessibility. Support GS Manager accessibility lead.
  • Performs other related duties and responsibilities as required or assigned.

Minimum Education Required

  • High School Diploma or equivalent required, college preferred.

Minimum Experience Required

  • At least 2 years of customer service experience.
  • At least 2 years of administrative experience.
  • Proficiency with Microsoft Excel and Outlook; Microsoft Suite preferred.
  • Experience using POS Systems.
  • Candidate must show strong written and verbal communication skills.

Skills Preferred

  • Strong customer service focus with a passion for a positive and fun work environment.
  • Comfortable speaking publicly to large groups of guests.
  • Ability to work within a team environment; demonstrate sensitivity to, and respect for a diverse team.
  • Desire and ability to provide service excellence.
  • Able to work with diverse audiences.
  • Excellent verbal and written communication skills.
  • Problem solving and reasoning skills.
  • Ability to multi-task and work well within a team setting.

How to Apply

For consideration, please submit application materials online. This position requires a resume and cover letter. 

Apply Now