Vice President of People and Culture

Areas of Accountability

  • Elevating the strengths of the current culture, creating consistency across departments and teams
  • Encouraging high levels of engagement, ensuring team members are enabled and energized
  • Championing diversity, equity, accessibility, and inclusion
  • Ensuring our onboarding program is robust and deeply valued as a “Not to be missed” opportunity to engage a new team member
  • Creating a strategy for recruitment, retention, recognition, and professional development 

Summary

The Vice President of People and Culture is a newly created role that will help lead a people first culture. Knowing our people differentiate SPY from other museums, we strive to be an organization that empowers, energizes, and engages our team members. This new position will help SPY take our culture to a new level and will enhance our team members’ passion for their work.

In September 2022, the International Spy Museum’s Board approved a five-year strategic plan, and one of the five overall goals is to advance the Spy Museum’s vibrant culture. Taken directly from the strategic plan: The VP will have exceptional interpersonal, written, and oral communication skills.  

The Museum has an outstanding team of 200 employees (both part time and full time) and a culture that is supportive, values-driven, and strives to bring out the best in every team member. The energy and creativity of the Museum team translates to the experience of the public, donors, members, and guests. Continuing to invest in a strong focus on culture and the cultivation and recruitment of top talent is paramount.

  • Attract and keep talent (competitive compensation and benefits, robust hiring and onboarding, professional development opportunities).
  • Strengthen orientation and onboarding for new staff and “refresher” events for current staff.
  • Develop a long-term commitment to DEAI (recruitment, cultural competency, organization-wide training, open dialogue, internal DEAI advisory council).
  • Live the Museum’s values (culture drives world-class results).

As a member of the Leadership Team, the Vice President of People and Culture works directly with the President, HR department and department heads, to achieve these goals. Critical to goal achievement is an organizational culture that reflects our commitment to diversity, equity, accessibility, and inclusion. The Vice President manages and mentors a 3-person team (HR Director, HR Coordinator, and part time recruiter). We are searching for an experienced human resources leader who appreciates the Museum’s fun value and deeply believes in creating an extraordinary culture. The ideal candidate will bring strong emotional intelligence and a collaborative, constructive, and results-oriented leadership style. They will be flexible, creative, and proactive in addressing challenges and identifying solutions.

Key Responsibilities

CULTURE

  • Champion and celebrate the Spy Museum values and “the Spy Way” (see below)
  • Drive a culture of collaboration
  • Ensure consistency in the culture across all departments and positions in the organization
  • Manage the Spy Museum’s Values Team
  • Manage the Spy Museum’s Events Team

COMMUNICATIONS 

  • Help drive a culture that is a place of truth, constant communication and marked transparency.
  • Make sure we are rooting for each other and that we have a high volume of sincere recognition and gratitude.
  • Work with all departments to break down silos and ensure we are focused on how our individual efforts fold into the larger Museum's mission.
  • Help ensure everyone on the SPY team knows and believes in our mission.

DIVERSITY, EQUITY, ACCESSIBILITY, AND INCLUSION

  • Champion the Spy Museum’s diversity value and ensure we are an organization that focuses on equity, inclusion, and accessibility.
  • Help the Museum think beyond staff regarding diversity and equity to include our audiences, Board, and vendors.
  • Lead discussions about bias and build capacity to recognize and reduce bias.
  • Draft and implement recommendations to align current practices with recognized standards for best practices.
  • Participate in the Spy Museum’s internal Diversity Advisory Council (DAC).
  • Oversee ongoing pay equity analysis by gender, race, age, job description and responsibilities and other criteria.

ENGAGEMENT

  • Utilize the Museum’s Gallup Engagement Survey to drive improvements the team wants to see.
  • Work with each department head to help them understand the power of engagement and to implement improvements within their department.
  • Oversee employee relations activities, programs, and events. Ensure we don’t miss an opportunity to provide engagement opportunities and deliver a great employee experience.
  • Develop strategies and tactics to help part-time team members feel more engaged, energized, enabled, and informed.

TALENT

  • Create and implement a strategy and consistent process for targeted recruitment of top-tier candidates that includes a diversity recruitment focus, through effective, nimble outreach, recruiting, hiring, and onboarding.
  • Coordinate coaching, counseling, and advising for management and staff to ensure resolution of employment related matters.
  • Focus on retention and minimizing undesired turnover. When SPY does have turnover, uncover what can we learn from it and improve.
  • Create a performance evaluation process that has positive impact and enhances employee growth and development.
  • Oversee assessment vehicle during the hiring process. The Spy Museum currently uses the KTI which is a Myers-Briggs derivative but is a family-owned business with no web presence.
  • Identify robust organization-wide training offerings, including professional development training and emerging leaders training.

COMPLIANCE, COMPENSATION AND BENEFITS 

  • Provide strategic and operational leadership, in coordination with senior leadership, in the design, implementation, administration, and communication of total rewards (compensation and benefits).
  • Develop and monitor annual HR budget.
  • Maintain knowledge of industry trends and regulations to ensure adherence to federal, state, and local legal requirements and advise management on needed actions to ensure policies and procedures reflect best practices and compliance with existing laws affecting employees, including labor-relations laws. Create and/or update policies, procedures, and guidelines as needed.

SPY MUSEUM VALUES

Service Excellence

  • We believe service is a shared commitment to improving our guests’ experience at every touch point.
  • Our goal is to WOW our customers and exceed expectations in all that we do.
  • Every single interaction with a customer is an opportunity to learn something, to adjust something, to do better, to be better.
  • We embrace a culture of service that anticipates the needs and wishes of our guests, seeks to maximize our impact, and fosters an internal network of support.

Team

  • United we SPY! Our greatest strength is our motivated and passionate team.
  • It is sustained by the communal respect, care and trust we share with one another.
  • We are a community. We value the diversity of one another, and the benefits derived from collaboration, teamwork, and open communication.
  • It takes a village. We recognize and value the contributions of all the departments in achieving the Museum’s mission, vision, and goals.

Creativity

  • We strive to create an environment where it is safe to have IDEAS -- new ideas, silly ideas, funny ideas, wild ideas, quirky ideas, creative ideas.
  • Creativity drives us to generate new ways to share the world of espionage, to enhance the museum experience and imagine innovative ways of meeting our guests’ needs and expectations.
  • Being creative is not a hobby, it is a way of life. Everything we do comes from a process of exploration, idea generation, problem solving and play. 

Diversity

  • Creativity is not embracing the status quo. We believe out-of-the box thinking, open-mindedness, and a willingness to be influenced by new ideas is the root of our success.
  • The Spy Museum’s workforce— staff, board and administration are a diverse pool of talents, professional experiences, personalities, and backgrounds, yet we are united by a shared set of values.
  • We believe our strength lies in differences, not in similarities.
  • Diversity is an integral part of who we are, we value others for their unique contribution, ideas, background, and culture.

Fun

  • SPY’s mission is to educate, entertain and wow our guests! Our energy & passion are contagious. You can count on us for smiles, a cheerful “hello,” high-fives, fist bumps!
  • We believe that a FUN attitude adds an element of joy, spontaneity, and a dash of unpredictability to every day.
  • From our interactive exhibits to engaging programs, birthday parties to unique spy missions, the Spy Museum is fun! This air of fun translates to a friendly work environment where people like to be – when we enjoy our jobs, our guests enjoy the SPY experience.

THE SPY WAY

  • Admit mistakes freely and openly.
  • Nurture and embrace differing perspectives to make better decisions.
  • Smiles are contagious. Be playful, have fun, laugh every day.
  • Take time to be both a student and a teacher every day.
  • Treat guests and team members with respect and kindness.
  • Use positive reinforcement - to build morale, strengthen trust, and provide feedback.
  • Wow our guests! Create unique, memorable, and personal experiences they will carry with them always.
  • Listen well and seek to understand and be open.
  • United We Spy. Believe that together we can do anything.
  • We rise by lifting each other up.
  • We strive to create Spy Museum fans for life.
  • Most say, “that’s the way it’s always been done.” WE say, “There might be a better way.”

Minimum Education Required

  • Bachelors’ degree or higher in relevant field.
  • PHR or SHRM-CP type certification preferred.

Minimum Experience Required

  • Minimum of 15 years of Human Resources experience, including at least 5 years leading a human resources team.

Other Competencies

  • HR expert with deep understanding of payroll, benefits, compliance, employee relations, recruitment, onboarding, policy creation and enforcement, workforce and organizational strategy development and implementation, leadership support and guidance.
  • Demonstrated experience leading change management and implementing effective performance systems.
  • Knowledge of local, state, federal laws affecting employment and of best practices.
  • Professional, collegial demeanor, and effective thought partner.
  • Comfort working in a fast-paced organizational environment elevating the strengths of the current culture, creating consistency across departments and teams.
  • Encouraging high levels of engagement, ensuring team members are enabled and energized.
  • Championing diversity, equity, accessibility, and inclusion.
  • Ensuring our onboarding program is robust and deeply valued as a “Not to be missed” opportunity to engage a new team member.
  • Creating a strategy for recruitment, retention, recognition, and professional development.

The International Spy Museum does not discriminate on the basis of actual or perceived race, religion, color, national origin, ancestry, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or expression, family responsibility, personal appearance, genetic information, matriculation, political affiliation, or any other status protected under law. We strongly encourage candidates of color and candidates from underrepresented communities to apply. Positions will remain open until filled, and applications will be reviewed as received. Salary and benefits are competitive for a nonprofit organization.

How To Apply:

To Apply, please submit a cover letter, resume, and salary requirements to the VP, People and Culture Application Form.