Security Operations and Training Manager

Summary

The International Spy Museum (SPY) is looking for a first-rate recruit to manage the Museum’s safety and security programs and maintain appropriate policies and procedures. But wait, this is not your usual security job! The person selected for this position will have the keen ability to provide leadership, guidance, and training to Museum Security staff while balancing the gentle art of spying on guests and having fun.

The Security Sergeant is a key part of the Security Management team. They help ensure the overall physical safety and security of all visitors and staff, artifacts, exhibits, and private property of the International Spy Museum. The ideal candidate will primarily be responsible for overseeing and managing the inspection and maintenance of Command Center Operations through controlling visitor access and crowd flow to monitoring and maintaining the Closed-Circuit Televisions (CCTV) and cameras. They will also be responsible for the development and management of the departments training and administration. Lastly, the candidate will have excellent organizational and communication skills and a desire to work in a team setting.

Areas of Accountability

• Command Center Operations – reports, software and equipment accountability.
• Department training lead – certifications, training development, execution, and evaluation.
• Department policy and procedures – implementation and revision.
• Hiring Assist – Officer recruitment, promotions, dismissal measures.
• Assessment and performance management – Officer feedback and discipline measures.

Success Traits

• Strategic thinking – forward-thinking, open-minded approach, flexibility of ideas.
• Managing complexity – keen problem-solving abilities and rapid decision making under stressful conditions.
• Self-Management – Seek to regulate time, prioritize own goals, and maintain responsibility for accomplishing set objectives and tasks.
• Effective Communication – use of active listening skills, being approachable and having the ability to explain specific tasks, procedures, and outcomes clearly and succinctly.
• Visionary goal setting – setting clear, concrete goals and being purposeful in achieving them and managing change.

Responsibilities

• Monitor and serve guests in a gracious and accommodating manner; inform guests of Museum safety and security policies and resolves guest issues.
• Prepares and conducts training for new hires and current staff including training on Active Shooter, CCTV dispatch procedures and related safety and security topics.
• Provides and/or implements security policies, procedures and protocols dealing with emergency and disaster preparedness and incident response for the Spy Museum.
• Interviews, hires, and trains security staff on command center operations.
• Manages the security departments semiannual and annual performance review process. 
• Oversees the daily workflow, schedules, and assignments of security officers.
• Provide inspiration and appreciation to the Security team on a daily. Encourage staff to have fun while handling serious security policies and procedures. 
• Conducts regular building walk throughs, security CCTV inspections and maintenance.
• Acts as a deterrent to criminal activity on Spy Museum property and takes proactive steps to provide a safe/secure working environment for staff and guests.
• Coordinates staff when responding to emergencies, alarms, incidents, and breaches.
• Creates reports on management and security status and analyzes data to form proposals for improvements (implementation of new technology etc.)
• Participate in Museum committees (such as the Values Team, Diversity Advisory Council, Fun Committee, etc.) and find new opportunities to work together to create better understanding and mutual respect.

Minimum Education Required

• Associate's degree required.
• Valid Unarmed Metropolitan Police Department Special Police Officer (SPO) license preferred.

Minimum Experience Required

• Two years security experience required.
• Two years supervisory experience in a security environment required.
• Customer service experience required.
• Proficient in Access Control and Video Management (OnGuard, Lenel, Milestone).
• Two plus years within a public institution (such as a museum, library etc.) preferred.

Skills Preferred

• Working knowledge of CCTV installation, operation and maintenance required.
• CPR, AED and First Aid certification preferred; current certified trainer desired.
• Handcuffing certification, OCAT Spray certification and baton certification desired.
• IT and/or Cyber Security knowledge desired.
• Extensive knowledge of security protocols and procedures.
• Ability to develop and provide training on security policies and procedures.
• Excellent management and supervisory skills.
• Self-motivated; strong ability to independently make decisions and resolve problems.
• Exceptional written, oral and interpersonal communication skills.
• Strong organization skills, attention to detail and flexibility.
• Proven ability to multi-task and work well within a team setting.
• Positive and professional with a friendly and outgoing personality.
• Ready to embrace new tasks and working practices.
• Ability to complete daily, weekly, or monthly reports.
• Ability to effectively cover all posts using available manpower including yourself.
• Weekend, Holiday, and night work is required, with varying days off.
• Ability to stand for long periods of time.
• Proficiency with Microsoft Office Suite. (Word, Excel, PowerPoint, Outlook…)

How to apply

To Apply, please submit a cover letter, resume, and salary requirements to the Security Operations and Training Application Form.

The cover letter should include answers to the following: 

• Provide an example of a past staffing challenge and how you resolved the situation with a positive outcome. 
• What is your favorite spy movie character and why?