The Sales Account Executive is an integral member of the International Spy Museum Sales team and works towards meeting and/or exceeding revenue expectations while providing a memorable and high-end event experience which results in long-term client relationships. Candidate works well independently and with a team and is open to new, creative ideas while fulfilling the Museum core values. The candidate is responsible for being a brand steward for the Museum, negotiating agreements that ultimately meet or exceeds Museum revenue goals.
Five Areas of Accountability
- Achieves assigned revenue targets.
- Prospects for new business, develops new streams of revenue through industry partners, and conceptualizes and executes marketing ideas to generate leads.
- Maintains and grows existing client relationships
- Consistently reports/forecasts activity/revenue projections.
- Negotiates agreements with clients on behalf of the Spy Museum.
- Amiable Communication – excel at verbal and written communications, internally and externally. Pitches a vision, not a product. Able to understand client needs and create a trusting relationship.
- Adaptability – open to new ideas and helps evaluate new opportunities and take measured risks.
- Resilient and Persistent – respectful and consistent follow-through with the unique ability to cope with difficulty and to optimize performance in the face of adversity.Goal-oriented team player – collaborative nature with a focus on positive client outcomes. Sets team members up for success and enjoys meeting/exceeding client and Museum expectations.
- Has an interest in the Spy Museum mission and vision and can feel it as a passion.
- Increase special events segment revenue to a variety of prospective and existing clients through marketing efforts, networking, and other promotional offerings. Respond to changes in the market, working in conjunction with the Sales Director/VP of Operations.
- Maintain and track regular pacing updates that include lead reports, call reports, and marketing opportunities. Present findings to leadership on a regular basis.
- Work with the sales team on market segments (events, groups, and add-ons) ensuring all colleagues meet or exceed goals.
- Manage accounts through a CRM (Salesforce) and sales point-of-sale (Siriusware) systems.
- Negotiate contracts that align with the Museum’s brand and are profit oriented.
- Develop and market new promotional offerings that support individual and the team’s goals. Work with external partners to create marketing opportunities. Offerings are strategic, complement the Spy Museum mission, maximize revenue potential with reasonable costs, and utilize mostly existing resources.
- Collaborate with other departments on a regular basis, communicating needs and partner opportunities, supporting colleague department goals, and utilizing colleague resources to support the sales team.
- Stay up to date on all technical, managerial, and industry-related developments. Understands competition (strengths and weaknesses), economic trends, and creates industry partnerships. This knowledge is shared with the team and the Spy Museum through internal trainings and communication.
- Prepared to be present outside of business hours, as needed.
Education and Experience
- Bachelor’s Degree is required.
- Three or more years’ experience within a sales position, preferably in the hospitality industry or in a cultural arts organization (such as a museum, performing arts venue, etc.). Luxury/high-end event sales a plus.
- Experience/knowledge of CRM and POS systems.
- Proven sales track record that demonstrates candidate exceeds expectations and consistently achieves goals.
- Demonstrated customer service experience, ability to provide clear examples of out-of-box solutions to problems and extraordinary guest experiences facilitated by candidate.
- Excellent verbal communication style and the ability to communicate clearly and effectively.
- Ability to work within a team environment; demonstrate sensitivity to, and respect for a diverse population and Museum needs.
- Demonstrated time management skills, including multi-tasking. Ability to meet deadlines.
- Task oriented with excellent time management skills.
- Works both independently and with general supervision.
- Ability to review past data, provide a summary analysis and recommendation that not only drives sales, but provides smart business for the Museum.
How to Apply
To Apply, please submit a cover letter, resume, and salary requirements to the Sales Department Application Form.