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Retail Sales Associate

Summary

The International Spy Museum Store is looking for energetic, goal-oriented, positive Retail Sales Associates to sell and provide customer service that exceeds the customer's expectations and enables us to achieve our sales goals.

Working as part of a dynamic team your top priority will be interacting with customers on the sales floor and at the cash register to establish rapport, assist and sell to the customers in our store. You will also participate in stocking, visual merchandising, housekeeping, and inventory maintenance.

Primary Responsibilities: 

  • Greets and acknowledges all customers shopping in the Spy Store.
  • Asks customers questions to learn more about the customer, determine their shopping needs, make suggestions and assist the customer in selecting merchandise.
  • Engages customer in sales oriented conversations, sells to the customer, and up-sells to the customer.
  • Closes sales by using product knowledge and other helpful customer service tactics.
  • Cashiers and completes customer transactions using our register/POS system. 
  • Provides coverage on the selling floor; answers customer’s questions, and escorts customer to merchandise. Demonstrates products, offers features and benefits, and presents options on product selection. Shows additional products that go with or compliment the customer’s selection.
  • Assists with annual inventory process and daily inventory maintenance; performs housekeeping duties, price changes, and ticketing. Straightens and restocks products as needed. Assists with visual merchandising, floor moves and displays.
  • Reports to work on-time and observes Appearance Policy. Maintains good attendance.
  • Other related duties that contribute to sales, achieving our business goals, and team success.

Experience & Skills:

  • Minimum 3 to 4 years Retail Sales and Customer Service Experience.
  • Outgoing and positive demeanor.
  • Good interpersonal and communications skills.
  • Team spirit and orientation.
  • Ability to learn and adopt/apply customer service standards, product knowledge, and register functions.

Knowledge & Educations:

  • Business, Marketing, Sales and History background and interest preferred.
  • College Degree Preferred, High School Diploma Required.

Availability: 
You must be available to work holidays and weekends. 

Compensation:
Competitive Hourly Rate + Incentive Potential

Physical Requirements:
The work generally requires extended periods of standing and walking and will require a moderate amount of bending, and the ability to handle and move stock weighing up to 20 lbs.

To Apply: 
Submit a cover letter, copy of your current resume and 3 professional references to retailjobs@spymuseum.org. Please include Retail Sales Lead in the subject line. 

EOE M/F