Have you been told you have an engaging personality, a flair for the dramatic and a gift for working with teams? If so, this may just be the job for you!
To apply, All applicants are required to complete the hourly associate assessment, which is a standard part of our hiring process. The assessment is completed online. Please go to https://rdr.devinegroup.com/?QCBFIE to access the assessment. This should take about 10-15 minutes; must be completed in one sitting; and is best done when you can devote your full attention to the assessment without distractions. Note that resumes submitted without completing the assessment will not be considered
Primary duties include:
Provides excellent guest service to all guests when on any post and ensures each visitor has an exceptional Museum experience.
Operation Spy: Brings an engaging personality and dramatic talent to play the role of an Intelligence Officer in a fully immersive experience that requires guests to complete various tasks on their way to completing a mission. Facilitates conversation, encourages teamwork and closely interacts with guests of all ages and abilities.
Performs all standard operating procedures related to posts and any other additional tasks. Monitors and maintains crowd control, exiting guest flow and promptly reports operational problems.
During all contact with guests, must strike the right tone between entertainment and encouragement. Resolves guest concerns and complaints in an efficient and effective manner. Communicates guest concerns/complaints to management and offers solutions to improve the overall guest experience.
Consistently supports and assists Museum management in maintaining operational excellence. Performs basic cleaning and general upkeep of public areas, including exhibition spaces, and reports equipment malfunctions.
Availability: In order to be considered for the position, you must be available to work at least 24 hours per week including weekends, evenings and holidays. You should be available starting 23 February and be planning to spend the summer in DC.
Mandatory training dates:
23 February (Monday): 10-4pm
24 February (Tuesday): 6-9pm
28 February through 1 March (Saturday-Sunday): 9-6pm
7 March (Saturday): 9-6pm
Skills and Attributes:
Crowd control, communication skills, problem solving and ability to multi-task
At least 1 year of customer service experience
Past experience in public speaking
Proven ability to communicate well within group settings
An engaging, outgoing personality
Mandatory criminal background checks and drug test required.
Please send your resume and cover letter to firstname.lastname@example.org with subject line: Operation Spy Guide. No phone calls please.