Operation Spy Guide - Seasonal

Have you been told you have an engaging personality, a flair for the dramatic and a gift for working with teams? If so, this may just be the job for you!

Primary duties include:

Provides excellent guest service to all guests (individuals, groups, special event guests and VIP guests) when on any post and ensures each visitor has an exceptional Museum experience.

Essential Responsibilities:

Performs all standard operating procedures related to posts such as Ticketing, Outside Greet, Inside Greet, Elevators, Red Terror, Rove, Covers and Legends, Hang Time and any other additional tasks as directed by a supervisor.

Monitors and maintains crowd control, exiting guest flow and promptly reports operational problems to GS Managers.

Assists in all areas of Guest Services and Museum departments with special programs and events.

Serves as a resource to new staff members.

Must be available to work weekends and extended hours. Holiday work is required.

Consistently supports and assists Museum management in maintaining operational excellence. Performs basic cleaning and general upkeep of public areas, including exhibition spaces, and reports equipment malfunctions to Guest Services Managers and the IT Department.

During all contact with guests, must strike the right tone between entertainment and encouragement.

Resolves guest concerns and complaints in an efficient and effective manner. Communicates guest concerns/complaints to management and offers solutions to improve the overall guest experience.

Performs other related duties and responsibilities as required or assigned.

Skills and Attributes:

Customer service, crowd control, communication skills, problem solving and ability to multi-task

Special Requirements:

Public speaking abilities, move/handle heavy objects and on your feet position.

Contact: email resume w/ availability

Vsmanagers@spymuseum.org; Subject: GS Operative position