Guest Services Floor Supervisor

Summary:

Works closely with the Guest Services (GS) Management team to provide in-house support to guests attending the museum and oversee logistics and operations on the Museum floor.

Essential Responsibilities:

Greets and serves guests at the International Spy Museum, applying the Museum’s high standard of guest service, while creating a rewarding guest experience. Promptly solves operational problems that could occur with these groups.

Takes the lead on the floor, handles operations and re-deploys staff for smooth operations.

Candidate is responsible for the overall lobby appearance.

Hosts the GS orientation training sessions for new employees and serves as a resource to staff members by leading on-floor training for Museum posts, group greetings and Ticketing.

Responsible for GS supply and inventory.

Assists GS Managers to open/close Museum, when needed.

Assists in all areas of GS and in various Museum departments with special events, museum exclusive events, public programs, and other Museum-related offerings. Takes the lead as the day-of contact for these offerings, seeing them through from arrival until completion.

Must be available to work a combination of mornings, afternoons, nights, weekends and holidays. On a rare occasion, the candidate could be required to spend the night for special programs.

Performs other related duties and responsibilities as required or assigned.

 

Minimum Education Required

High School diploma or equivalent required, some college education preferred.

 

Minimum Experience Required

Candidate must have 2+ years of experience in a customer service supervisory role. Experience demonstrates the ability to manage a team and handle staffing issues as they arise.

Candidate must have superb social skills for interacting with the public and be comfortable speaking publicly to large groups of guests.

Candidate must show strong initiative, judgment and decisiveness and be prepared to embrace new tasks and working practices.

 

Knowledge, Skills and Abilities Required:

Strong customer service skills

Facility with accurately collecting and disbursing cash

Excellent people skills

Strong verbal communication skills

Ability to communicate effectively with a diverse public

Ability to operate Spy’s automated ticketing system

Ability to represent the museum in a positive and professional manner

Ability to provide guidance to staff and interpret policies and procedures

 

To apply, All applicants are required to complete the hourly associate assessment, which is a standard part of our hiring process. The assessment is completed online. Please go to https://rdr.devinegroup.com/?QCBFIE  to access the assessment. This should take about 10-15 minutes; must be completed in one sitting; and is best done when you can devote your full attention to the assessment without distractions. Note that resumes submitted without completing the assessment will not be considered

 

Please send your resume and cover letter to vsmanagers@spymuseum.org with subject line: Guest Services Floor Manager. No phone calls please.